FAQs
How do I know if an item will fit?
In order to identify the best fit, please visit the product page and view the size chart under descriptions.
I used the incorrect address. How can I update it?
Address updates can be requested, but are not guaranteed. Please review your information before you checkout.
How can I cancel my order?
Simply fill out the contact up form and we’ll get back to you as soon as possible. Though, this does not guarantee cancellation.
How do I track my order?
Wondering where your order is? You will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.
My package is being returned to sender. What are the next steps?
Once your order has been returned to our warehouse, we will reach out to you regarding the next steps.
How do I start a return or exchange?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Pinkrockstore@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Pinkrockstore@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Pinkrockstore@gmail.com.
How do I care for my PinkRock?
To care for the hoodie we recommend taking the following precautions:
- Wash on cold with clear detergent (no fabric softener).
- Wash alone and hang to dry for the best results.
- Our hoodies are pre-shrunk, but washing with heat may cause further shrinkage.
Note: We cannot assist with stains, sizing, or other issues after washing, even if within 7 days of delivery.
What if my order says it was delivered but I didn't receive it?
We understand how frustrating this can be. Here’s what to do:
- Sometimes carriers mark packages as “Delivered” prematurely. Give it 3–5 business days—the package often turns up.
- Check with neighbors to see if the package was delivered to them by mistake.
- Reach out if nothing comes up within that timeframe and we will help you out the best we can!