Shipping policy

Thank you for shopping at PinkRock! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below:

1. Processing Time:

  • All orders are processed within 1-3 business days, excluding weekends and holidays.
  • Orders placed after 12:00 PM (local time) will be processed the following business day.

2. Shipping Methods:

  • We offer a variety of shipping options to suit your needs. Available options will be presented during checkout.
  • Shipping carriers may include USPS, UPS, FedEx, or other trusted delivery services.
  • Estimated delivery times will vary depending on your location and the shipping method selected at checkout.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order, shipping method, and delivery location.
  • Free standard shipping is available on orders over $100 to eligible destinations.

4. Delivery Time:

  • Delivery times vary based on the shipping method chosen and your location.
  • Standard shipping typically takes 3-7 business days within the contiguous United States.
  • Expedited and express shipping options are available for faster delivery.

5. International Shipping:

  • We currently do not offer international shipping to select countries. Additional customs duties or taxes may apply based on your country’s regulations, and these charges are the responsibility of the customer.
  • Please check your country's regulations before placing an international order.

6. Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

7. Address Accuracy:

  • Please ensure that the shipping address provided is correct. We are not responsible for any delays or lost shipments caused by incorrect or incomplete addresses.

8. Shipping Delays:

  • While we strive to deliver orders within the estimated time frame, please note that shipping carriers may experience delays beyond our control (e.g., weather conditions, holidays, etc.).
  • In case of significant delays, we will notify you via email with an updated delivery estimate.

9. Lost or Damaged Items:

  • If you receive a damaged or defective item, please contact us within 5 days of receiving your order, and we will arrange for a replacement or refund.
  • If your order is lost during transit, please reach out to our customer service team so we can assist you in filing a claim with the carrier.

10. Customer Support:

  • If you have any questions or concerns about shipping, please contact us at [pinkrockstore@gmail.com], and our customer support team will be happy to assist you.

Thank you for choosing PinkRock!